Expo 2020 Dubai – United Arab Emirates.

Location & Year: Dubai, United Arab Emirates 2016 – 2020
Client Sector: Single Event - Universal Exposition
Services Provided: Operations Consultancy

Expo 2020 Dubai is the first World Expo to take place in the Middle East, Africa or South Asia and as the largest World Expo to date it will bring together over 180 nations and attract 25 million visitors over six months. Expo 2020 will be more global than any other. 

Expo 2020 Dubai aims to create memorable experiences that will amaze, educate, and inspire visitors of all ages. The Expo site is designed as a convening and meeting place for participants, thought leaders, innovators, and policymakers from around the world to connect and share ideas and best practices while engaging in creative dialogue on the next generation of innovation. Connectivity, partnership, and collaboration are embodied in a central physical space, Al Wasl Plaza, from which three petal-shaped districts, dedicated to each of the subthemes, emerge. 

The Expo 2020 Dubai theme of Connecting Minds, Creating the Future is a formula for innovation and progress. It was designed to reflect the critical needs of our time as well as to build on a platform of global innovation for the participants to fulfil their potential, to share their journey, and to enhance the visitor experience. 

Connecting Minds, Creating the Future represents the potential of what can be achieved when meaningful collaborations and partnerships are forged. The theme recognises that today’s challenges are far too complex to be solved in isolation, and that the creation of sustainable solutions to global problems demands readiness to reach out across geographies, institutional boundaries, industry clusters, cultures, and disciplines. Expo 2020 Dubai will be a celebration of how much humanity can accomplish, joining hand in hand, to solve common challenges. 

The Bureau Expo Dubai 2020 appointed EPG in April 2016 as the Expo Operations Consultant to provide a series of Operations Consultancy services throughout six specific stages of the project between 2016 and 2021 to help them in achieving the goals and ambitions of Expo 2020. 

Key activity undertaken to date includes; 

  • Operational review and Gap Analysis of the Master Plan. 
  • Development of the Concept of Operations into a detailed Operations Plan. 
  • Development plan for the commissioning of functions and services. • Site-wide operations plans and strategies for key functions. 
  • Provide specialist operational input and operational validation of the infrastructure designs. 

A key component of EPG’s operational consultancy has been to provide design review services to some of the most iconic facilities to be built for the Dubai Expo, including: 

  • The three thematic districts: Sustainability, Mobility, Opportunity 
  • The Urban and Public domain 
  • The Sustainability Pavilion 
  • The Mobility Pavilion 
  • All fire, police and emergency services facilities 
  • The Al Wasl Plaza 
  • The Conference and Exhibition Centre 

Additional projects that EPG has delivered for the Expo 2020 Dubai include: 

Contact (Call) Centre and Visitor Information Centre 

EPG have developed the Concept of Operation and Business Case for both the Expo 2020 Contact Centre and Visitor Information Centres. Key activities have included; 

  • Identification of service levels and functional area, guest group, stakeholder and technical requirements. 
  • Benchmarking data and researching and identifying local expertise to assist in delivery 
  • Development of space and resource requirements, policies and procedures and budget validation. 
  • Aligning the guest experience with key stakeholder expectations including UAE Communication and Tourism. 

Accessibility & Mobility 

  • Development of a high-level accessibility & inclusion strategy and Expo 2020 Accessibility Working Group 
  • Completion of concept review papers including topics such as Accessibility Communications, Accessibility Transport, Accessibility and Mobility Services and Aids and Accessibility Training and Awareness. 

Guest Services Staffing Operations 

  • Development of a high-level training strategy and framework for the Expo 2020 Guest Services operations 
  • Completion of a concept review report to support the development of the core technical training elements required to deliver the Expo 2020 Guest Services, including training for over 15,000 volunteers contractors and elements of Expo 2020 paid staff and manager on-boarding and upskilling. 

Overlay Commodity Specification 

  • Development of a suite of Overlay commodity specification packages for all Expo temporary commodity requirements 
  • Ensuring specifications are aligned with temporary event requirements and with all UAE local Building Code, Civil Defense Requirements, Codes of Practice, Temporary Structure Guidelines and Accessibility Requirements. 

Our ability to provide industry leading consultants and specialists with the most relevant and up-to-date knowledge and experience of major events has led us to become a trusted consultant and advisor to the Expo 2020 Dubai Organising Committee and our team of dedicated industry professionals working alongside the Expo Organising Committee is steadily growing the closer we get to the launch of Expo 2020.

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